BizCrown AI Service Terms

How it works

You request help through the form on this site. We confirm that your request is a good fit and agree the scope and a date with you. We then send these terms and payment details. You accept the terms and pay through PayPal, and we schedule the work. A request is not a purchase, and we may decline a request that is not a fit.

Private consultations, working sessions and additional sessions

Payment is due in full before the session. You may reschedule once at no charge with at least 48 hours' notice. If you cancel with at least 48 hours' notice, you receive a full refund or a new date. If you cancel with less notice or do not attend, the session is forfeited and not refunded, although Dr. Mayo may offer a one-time credit at his discretion. If Dr. Mayo cancels, you receive a new date or a full refund. A session ends at its scheduled time. Additional sessions are available to existing clients, and each is invoiced and confirmed before it is booked.

Consultation credit

If you book a Silver training program, a Gold or Platinum implementation project, or a group offer within 14 days after your private consultation, the $500 consultation fee is credited toward the price. The credit applies once per client to the first such purchase, cannot be combined with another credit, does not apply to private working sessions or additional sessions, has no cash value, and appears as a line on your invoice. Refunds are calculated on the amount you actually paid.

Private training programs

Payment is due in full at enrollment, or in two equal payments: one at enrollment and one before the third session. All four sessions must be used within eight weeks of the first session, and unused sessions then expire. You may reschedule a session with at least 48 hours' notice. If you cancel at least 7 days before the first session, you receive a full refund. After the first session, payments are not refunded. If Dr. Mayo cancels or cannot finish the program, you receive a refund for the unused sessions or new dates. The program includes two reviews of your practice work and up to two email question threads per week. Email support ends 7 days after the final session.

Implementation projects

Each project begins with a written proposal that sets out the scope, deliverables and timeline. Work starts when you accept the proposal and pay a 50% deposit, and the timeline begins once you have supplied the accounts, assets and approvals the proposal lists. For connected-system projects, the balance is paid 25% at the midpoint review and 25% at handoff. For all other projects, the balance is paid at handoff. Two consolidated rounds of revisions are included (for connected-system projects, two rounds per workflow). Additional revisions, sources, platforms or features require a written change order. After handoff, we correct defects against the agreed specification for 14 days (30 days for connected-system projects). Expired logins, changes made by third-party software, and new features are not covered. You have 5 business days after handoff to review the work and report issues. Reported issues are fixed against the agreed specification, and the work is considered accepted if no issues are reported. If you cancel before the project begins, your deposit is refunded. If you cancel after it begins, you receive a refund of the unstarted portion, minus the milestones already delivered and any costs already paid for the project, shown with receipts. If Dr. Mayo cancels, you receive a refund of payments for work not delivered.

Group workshops and training

The organizer pays a 50% deposit to hold the date and the balance 7 days before the first session. The organizer may reschedule once at no charge with at least 14 days' notice, to a date within six months. If the organizer cancels at least 14 days ahead, the deposit is refunded. After that, the deposit is not refunded, although it may be credited to a new date by agreement. If the organizer is not ready or does not appear on the day, this counts as a late cancellation. If Dr. Mayo cancels, you receive a new date or a full refund. For programs with several sessions, cancellation partway through follows these rules for the sessions not yet delivered. Sessions are recorded only with the permission of everyone present. If not everyone agrees, we record only the presenter and shared screen, or we skip the recording and supply the resources. Recordings and resources are for the organizer's booked participants only. The organizer is responsible for invitations, attendance and technical access, and participants use their own accounts.

For all services

We ask for your permission at the start of each call before recording it. If AI notes are taken, we tell you. You enter your own logins and share your own screen, and we never ask for or handle your passwords. Software subscriptions, usage credits, hosting and similar costs are yours unless the written offer says otherwise. We tell you the earliest available start date when you book. We do not guarantee revenue, audience growth, search ranking or any other result. You confirm that you own or may use the footage, likenesses, voices and text you send us. Your examples and documents are used only for your engagement. You decide which files and meeting content to share. We do not handle regulated data, such as medical or legal records, unless we agree in writing. Third-party tools remain subject to their own terms.

Payments and refunds

Payments are made through PayPal. Refunds are issued through PayPal to the original payment method, and the time they take depends on PayPal.

Changes to these terms

If these terms change, the new version applies to purchases made after the change. The version you accepted when you bought governs your purchase.

Questions

Email info@bizcrownmedia.com.